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Refund and Returns Policy

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Effective Date: October 16, 2026


 

At Roaming Lifestyle, we stand behind the durability and craftsmanship of our heirloom leather goods, waxed canvas packs, and rugged apparel. If you are not completely satisfied with your order, we are here to assist you with hassle-free returns and exchanges.

Overview

Our refund and returns policy lasts 15 days from the date of delivery. If 15 days have passed since your parcel arrived, we unfortunately cannot offer a full refund or exchange.

To qualify for a return:

  • The item must be unused, unworn, and in the exact condition you received it.
  • Apparel and accessories must have all original brand tags, hardware protectors, and dust bags intact.
  • The product must be returned in its original product packaging.

Non-Returnable & Exempt Items

Certain types of goods are exempt from being returned:

  • Digital gift cards and store credits
  • Custom-embossed, monogrammed, or bespoke leather goods
  • Final clearance items specifically marked as non-returnable
  • Leather care treatments (waxes, conditioners, balms) that have had their protective seals opened
To process your return, we require an order number, digital receipt, or invoice as proof of purchase. Please do not send your purchase back without first initiating a return request with our team.

Partial Refunds

In specific scenarios, only partial refunds may be approved:

  • Any item exhibiting evident signs of field wear, soiled canvas, stained lining, or scratched/creased leather not present upon delivery.
  • Any item returned missing original accessories (e.g., removable shoulder straps, brass tags, dust bags).
  • Products returned in damaged condition due to inadequate repackaging.
  • Any eligible item returned past the 15-day return window upon special prior approval.

Refund Process

Once your return parcel is received and inspected at our facility, we will notify you by email regarding the approval or rejection of your refund.

Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer or banking provider.

Late or Missing Refunds

If you have not received your funds after being notified of approval:

  1. Double-check your bank or payment account.
  2. Contact your credit card provider; transactions often take several business days to officially settle and appear on statements.
  3. Contact your bank branch, as clearing times vary by institution.
If you have completed these steps and still have not received your refund, please reach out to us directly at info@roamingbd.com.

Sale & Archive Items

Regularly priced items are eligible for standard returns and refunds. Items purchased during seasonal archive sales or promotional clearances can be returned for store credit or product exchange only, unless received in a damaged or defective condition.

Exchanges & Warranty Issues

We inspect every product before dispatch, but we gladly replace items that arrive damaged or defective in material or workmanship. If you need to exchange an item for a different size or identical replacement, email us at info@roamingbd.com with your order number and photos of the defect, and our support team will provide return authorization details.

Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to your address, you will receive digital store credit for the value of your return once the parcel is received.
  • If the order was not designated as a gift at checkout, or the gift buyer had the parcel shipped to their own address first, the refund will be credited back to the original buyer’s payment method.

Return Shipping

To return your product, please contact us at info@roamingbd.com to receive your return authorization code and designated shipping depot address.

  • Customers are responsible for covering return shipping fees unless the return is due to a verifiable defect or fulfillment error on our part.
  • Standard shipping fees paid on the original order are non-refundable.
  • Because leather outerwear and handcrafted bags are high-value items, we strongly advise using a tracked and signed-for courier service with appropriate postal insurance. We cannot issue refunds for returned items that are lost or damaged in transit before reaching our warehouse.

Need Help?

For any questions regarding order status, sizing advice, returns, or warranty care, contact our team at info@roamingbd.com.