Who We Are

What Information We Collect & Why

• Orders & Purchases: When you make a purchase through our store, we collect details necessary to process and fulfill your order, including your full name, billing address, shipping address, email address, phone number, and purchase history. Payment details (such as credit card numbers) are securely encrypted and processed directly by our third-party payment gateways; we do not store full credit card details on our servers.
• Customer Accounts: When you register an account with us, we store your profile information (name, email, saved addresses, and order history) to allow you to easily manage orders, track deliveries, and maintain your wishlist.
• Comments & Product Reviews: When visitors leave comments or product reviews on our site, we collect the information submitted in the review form, along with the visitor’s IP address and browser user-agent string to aid in spam and fraud prevention. An anonymized hash generated from your email address may be provided to the Gravatar service to display your profile picture alongside your review.
• Media: If you upload photos or media to our website (such as customer review images), you should avoid uploading files containing embedded location data (EXIF GPS). Visitors to the website can potentially download and extract location data from publicly accessible images.

Cookies & Tracking Technologies

• Session & Cart Cookies: If you visit our site or add items to your basket, temporary cookies are set to keep track of your shopping cart contents and browse state. These cookies expire after your session closes.
• Account Login Cookies: When you log into your customer account, we set cookies to remember your login status and interface preferences. Standard login cookies remain active for two days, while screen display cookies persist for one year. If you select “Remember Me”, your login session remains active for two weeks. Logging out clears these session cookies immediately.
• Review & Comment Cookies: If you submit a review or comment, you may opt-in to saving your name, email address, and website details in cookies for future convenience, saving you from re-entering these details later. These cookies persist for one year.
• Analytics Cookies: We use standard analytics cookies to measure website traffic, monitor performance, and understand how visitors interact with our catalog, allowing us to continuously improve your shopping experience.

Embedded Content from Other Websites

Who We Share Your Data With

• Payment Processors: Secure merchant services to authorize transactions.
• Shipping & Courier Services: Postal and delivery carriers to transport and deliver your physical parcels.
• Technical Infrastructure & Spam Prevention: Hosting providers, automated spam detection tools, and security networks that maintain website integrity.
• Password Resets: If you request a password reset, your current IP address is included in the verification email for security purposes.

How Long We Retain Your Data

• Order & Transaction Records: Retained for the statutory period required by taxation, corporate accounting, and commercial regulations.
• Customer Accounts: Maintained indefinitely as long as your account remains open, allowing you to access purchase history and maintain active profile data.
• Reviews & Comments: Comments, reviews, and associated metadata are retained indefinitely to preserve context and allow follow-up replies to be recognized automatically.

Your Rights Over Your Data

• Access & Portability: You can request an exported copy of the personal data we hold about you, including the details you have provided to us.
• Correction & Updating: You can update or amend your personal details and addresses at any time directly through your My Account dashboard.
• Data Erasure: You can request that we delete any personal information we hold about you. This does not apply to records we are legally, administratively, or security-bound to retain (such as historical tax invoices).

Where Your Data Is Sent